IT Service Desk Engineer Tier 2

Remote Worker

Job Context

MNS Group is a cybersecurity-focused IT Partner providing small and medium-sized businesses with MSP, MSSP, and Compliance Services. We are seeking an experienced IT Service Desk Engineer to help support our expanding MSP client base.

The IT ​Service Desk Engineer​ is responsible for handling first and second level support of service requests in a professional and timely manner. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software.

This position has a hybrid option, for up to 2 days remote/WFH

Job Responsibility

In this Role You Will:

• Provide technical solutions and support to technical requests from client partners in a service desk and on-site environments
• Troubleshoot and configure firewalls, switches, WAPs, VPNs, and other network hardware
• Travel to local customer sites to provide scheduled network maintenance, address outstanding concerns, and aid with project implementations and consulting when appropriate.
• Manage and support on-prem technology Hyper-V and VMware and Azure.
• Provide Microsoft 365 administration with domain synchronization and migrations from G-suite and Exchange or other providers
• Implement network software and hardware upgrades
• Improve efficiencies by documenting and standardizing support processes while capturing and developing best practices
• Assist in the export of security, uptime, and backup reporting metrics for monthly client reports as requested
• Create and Maintain client system documentation and SOPs, within ITGlue
• Participate in on-call rotation

Employee Status

Remote Worker

Educational Requirements

Bonus Points For These:

• CISSP, CCSP, CGRC certs
• Amazon AWS Solutions Architect, SysOps Administrator
• Google Workspace Admin experience
• Apple Certified System Administrator
• Microsoft Certifications
• ConnectWise Experience
• Kaseya Experience

Job Location

Remote

Salary

$80,000 - $90,000 a year

Compensation &amp Benefits

Professional development assistance Health insurance Retirement plan Paid time off Vision insurance Health savings account Dental insurance

Application Deadline

Tuesday, September 23, 2025